Arena Business Technology provides remote support for customers. Customers can give us control over their desktop and we can instantly resolve issues for them while they watch.

ONLINE SUPPORT Using Adobe® ConnectNow.

Adobe® ConnectNow, one of the Acrobat.com services, is a great way to share ideas, discuss details, and complete work with others — all online. Reduce travel costs, save time, and increase productivity with a web conferencing solution that's easy to access and simple to use.

Built on the Adobe Flash® Platform, ConnectNow operates inside a web browser.

Adobe Flash Player is present on almost all PC's so in most cases no installation is required.

How to obtain support from Arena Business Technology using ADOBE ConnectNow

install Adobe Flash Player 10 or later if it is not installed on your PC
browse to https://connectnow.acrobat.com/stevearena
"Enter as Guest", entering your name
Call 02 4358 1700 and wait for "meeting" to start.

No frills online support using UltraVNC SingleClick:

What is SC? UltraVNC SC is a mini (166k) UltraVNC Server that can be customized and preconfigured for download by a Customer. UltraVNC SC does not require installation and does not make use of the registry. The customer only have to download the little executable and Click to make a connection. The connection is initiated by the server, to allow easy access thru customers firewall.

How to obtain support from Arena Business Technology using UltraVnc SingleClick

download ContactABTSupport ( zip file ).
unzip
run ContactABTSupport.exe
call 02 4358 1700
double Click on ABT HelpDesk in the top left corner
Connection is now active
Terminate the connection at any time by right clicking on the support icon and choose close